Customer support in Telegram

Telegram support means receiving and handling customer requests through a company bot or account in the messenger.

Telegram is convenient for customers: nothing to install and the conversation is always at hand. For a company it matters that these dialogues do not live in agents' personal accounts.

A CRM connects the company's Telegram bot: all messages land in a shared queue, get an owner and are saved in the customer history.

In Connecta connecting takes minutes: paste the bot token and requests start arriving in the workspace.