Omnichannel support

Omnichannel means messages from all communication channels arrive in one window and form a single customer history.

Customers write where it is convenient: Telegram, WhatsApp, email, a website chat. An omnichannel CRM takes all these requests into one queue and ties them to one customer profile.

Agents do not need to switch between apps, and customers can start a conversation in one channel and continue in another without explaining everything again.

Connecta supports Telegram, WhatsApp, email and a website widget, and replies always go to the channel the message came from.