Tickets without chaos
Statuses, priorities, SLA timers, assignment and handoffs between colleagues. See what is urgent and what waits on the customer.
A new platform for service teamsAll customer support
All customer support
in one calm window
Connecta gathers requests from Telegram and your website, hands them to your team, tracks shifts and ratings — and encrypts conversations so only your people can read them.
Two-week trial, then pay per employee on your plan.
5interface languages plus a dark theme
E2EEprivate team chats are end-to-end encrypted
1 schemaa separate database for each company's data
$0two weeks free to try
Features
Everything a service team needs
Not a pile of scattered tabs, but one workspace where everyone gets a clear screen of their own.
Telegram and a website widget
Customers write where it suits them. The bot and widget funnel everything into one stream, with history and a customer card.
Live chats
Quick replies, templates, internal notes and mentions — without juggling windows.
Shift schedule and absences
Who is on the line today, who is on leave, who needs a shift reminder. Push notifications right in the browser.
Ratings, bonuses, penalties
A transparent motivation system: customer ratings, employee balance, credits and penalties with full history.
Knowledge base
Answers to common questions at the agent's fingertips. Trainee onboarding with mentor review of replies.
Automation
Rules instead of routine: auto-assignment, notifications, reminders and reactions to SLA breaches.
Analytics
Workload, response speed, quality and trends for the team and for each employee.
A look inside
Try the workspace right here
Switch sections and see what the team's work looks like. This is a live mock-up, not a picture.
cabinet.connectacrm.net/tickets LIVE
Tickets
#4821New
Verification code never arrives
Hello! The SMS code never came.
Try it: An overdue reply is highlighted in red — visible at once
Product tour
One request — from arrival to rating
A short animated scenario of how a team handles a request.
Before and after
How work changes with Connecta
Flip the switch and compare.
!!!!
- Requests in five places: messengers, email, chats, spreadsheets, notes
- Unclear who replied and whose customer it is
- Delays are noticed when the customer is already upset
- Work quality is judged by eye
- Newcomers have nothing to open, everyone answers differently
Who it's for
Works in your industry
Pick a business type and see a typical scenario.
The problem
Shoppers write on Telegram, on the site and by email: delivery questions, returns, order status. Requests get lost and answers differ.
How Connecta helps
- 1All channels land in one list, with a customer card and history
- 2Reply templates for common questions: “where is my order”, “how to return”
- 3Automatic assignment by shifts and a reminder when a reply is late
Channels and integrations
Customers write where it suits them
Some channels already work, others are on the way.
Telegram bot
Requests and conversations with customers; you can connect your own bot.
Website widget
A chat on your site with configurable fields and preview.
Customer portal
Customers see their requests and rate the staff.
Push and email
Browser notifications and service emails for employees.
Payment check
A link to your project: the customer's payment status and a payment link.
Bot for employees
Reply to customers from Telegram even when the workspace is unavailable.
Voice calls
A call from the widget right in the browser, no telephony or third-party services.
Screen sharing
A customer or an employee shares their screen during a call.
One stream
The customer writes — the team replies
Requests from every channel land in a single list. The customer has a card with history; the agent has hints and templates.
- Telegram bots and a website widget with configurable fields
- A customer portal to follow their own requests
- Browser notifications even when the tab is closed
Team
Roles and permissions down to the last button
Create your own roles and grant only what is needed: who sees finances, who assigns, who just replies.
- Flexible roles, departments and job templates
- Trainees: replies are reviewed before or after sending
- An audit log of who changed what
Security
Customer data must not leak
Security is not a paid option, it is the foundation of the product.
- End-to-end encryption for internal team chats
- Request encryption, two-factor sign-in, IP allowlist
- Its own database schema and files for every company
Platform
Your brand, your rules
Connecta serves many companies at once — and adapts to each of them.
Your own space
Every company gets its own address and isolated data. Setup takes minutes.
Your brand
Company logo, name and colors in the workspace and emails. Customers see you, not us.
Pay for what you use
The price adds up from a base, number of employees, file storage and tickets. Balance in dollars, euros or rubles.
Languages and themes
Russian, English, Turkish, Kazakh and Uzbek interface, light and dark theme — each employee picks their own.
Getting started
Three steps to your first reply
Calculator
How much time you can save
Estimate the effect for your team. The calculation is indicative — plug in your own numbers.
Formula: requests × minutes × working days (22) × savings share. This is an estimate, not a promise: results depend on your process.
Pricing
Grow without price jumps
Two weeks free to try. After that the price depends on the number of employees and the term — the longer you prepay, the lower it gets.
How many employees do you have
Employees
Billing period
For small teams
PRO
The Start features for a growing team: pay only for employees, no trial period.
$446.40/for 4 months≈ $111.60 per month$11.16 per employee per month$480.00 You save $33.60
up to 10 employees
up to 6 000 requests per month, at most 300 per day · 3 GB of file storage
- Tickets and chats
- Telegram bot and website widget
- Knowledge base
- Shift schedule and absences
- Ratings, bonuses and penalties
- Analytics and reports
- Automation and routing
- Custom roles and audit log
- Two-factor sign-in and IP allowlist
- Your own brand (logo and colors)
- Client tiers and queue priorities
- Trainee review and tips
- Staff bot and internal chat
- Integrations, data import and reply templates
Compare plans
| Feature | START | PRO | TEAM | BUSINESS | ENTERPRISE |
|---|---|---|---|---|---|
| Employees | 3 | 10 | 50 | 250 | by agreement |
| Requests per month | 2 000 | 6 000 | 30 000 | 150 000 | by agreement |
| Requests per day (average) | 100 | 300 | 1 500 | 7 500 | by agreement |
| File storage | 0 GB | 3 GB | 10 GB | 50 GB | by agreement |
| Tickets and chats | |||||
| Telegram bot and website widget | |||||
| Knowledge base | |||||
| Shift schedule and absences | — | — | |||
| Ratings, bonuses and penalties | — | — | |||
| Analytics and reports | — | — | |||
| Automation and routing | — | — | |||
| Custom roles and audit log | — | — | — | ||
| Two-factor sign-in and IP allowlist | — | — | — | ||
| Your own brand (logo and colors) | — | — | — | ||
| Client tiers and queue priorities | — | — | — | ||
| Trainee review and tips | — | — | — | ||
| Staff bot and internal chat | — | — | — | ||
| Integrations, data import and reply templates | — | — | — | ||
| A dedicated database just for you on request | — | — | — | — | |
| On-premise version on your servers on request | — | — | — | — | |
| Your own domain and a separate environment on request | — | — | — | — | |
| Single sign-on (SSO) on request | — | — | — | ||
| Custom integrations and development on request | — | — | — | — | |
| A personal manager and a support SLA on request | — | — | — |
Platform limits
- A single file can be up to 15 MB; total storage depends on the plan.
- When the monthly request limit is reached, new requests are not accepted until next month or a plan change.
- If the balance runs short, work continues for a few grace days; then access is limited and requests stop arriving.
- The request log is kept for 30 days.
- Employees are counted by active accounts.
Prices are indicative: you will see the exact cost in the workspace before paying. The plan is based on employees, storage used and requests.
No. Connecta runs in the browser, and notifications arrive as push — even with the tab closed.
Every company has its own database schema and its own file folder. Data of different companies is never mixed.
Yes, a bot connects in a couple of minutes, and the same service can serve several companies.
Yes. Name, logo and accent color are set in the branding section and shown to employees and customers.
Pricing is usage-based: add employees and the price grows proportionally, with no switch to another plan.
Contact
Request a demo
Tell us about your team — we'll show Connecta on your scenario and answer questions.
- We reply within a business day
- We'll show it on your scenario
- No obligations
Our contacts[email protected]Our Telegram bot
Try Connecta today
Create a company in a couple of minutes and see how calm support can be.