Release notes
New features and improvements in Connecta.
- New
Landing and security page
The new Connecta website: an interactive workspace mock-up, a calculator, a security page and legal documents.
- New
Operator sign-in to a company
Platform staff can temporarily sign in to a company for support; each sign-in is time-limited and recorded in a log.
- New
Company trash and plan restrictions
A deleted company can be restored within the retention period; features are available depending on the plan.
- New
Your own brand (white-label)
Company name, logo and accent color in the workspace and emails.
- New
Self-service company sign-up
Create a company in minutes: email confirmation, a free plan, a first-steps guide and bot protection.
- Fixed
Push notifications no longer reset
Clearing the cache no longer drops the push subscription; the state is reconciled with the server on sign-in.
- New
Plans, balance and usage-based pricing
The price adds up from a base, employees, file storage and requests; balance in USD, EUR or RUB.
- New
A separate database schema per company
Company data is isolated: its own database schema and its own area of file storage.
- New
Encrypted workspace requests
Request bodies are encrypted at the application level (ECDH, HKDF, AES-GCM), with an “encryption required” mode.
- New
Analytics
Requests, replies, ratings, SLA, penalties and bonuses, comparison with the previous period and CSV export.
- New
Customer portal
Customers see their requests and conversations and rate the staff.
- New
Knowledge base for customers
Selected articles are published on a help page.