Customer support in WhatsApp

WhatsApp support means handling WhatsApp customer requests in a shared queue instead of agents' personal phones.

Many customers are used to writing in WhatsApp, especially in service and retail. When replies go from personal phones, the company loses history and quality control.

Connecting WhatsApp to a CRM gives you a shared inbox, assignment of owners, reply templates and response-speed analytics.

Connecta receives WhatsApp messages alongside Telegram, email and the widget and replies in the same channel.