Support chatbot

A chatbot is a program that answers typical customer questions on its own and hands complex cases to an agent.

The bot greets a customer in a messenger or website chat, clarifies the topic and instantly answers frequent questions: working hours, order status, plan terms.

If a question goes beyond the script, the bot passes the dialogue to a human agent together with the information already collected, so the customer does not repeat themselves.

A bot does not replace the team, it removes routine and speeds up the first reply, especially outside working hours.