Multi-tenancy and data isolation
Multi-tenancy means one service serves many companies while each company's data is stored separately and unavailable to the others.
In a cloud CRM each company has its own isolated data set: customers, requests, files, settings. A mistake or breach in one company does not affect the others.
Solid isolation is one of the main requirements for SaaS: it decides whether you can trust the service with customer conversations.
In Connecta each company has a separate database schema and its own address, so company data never mixes.