Roles and access rights

Roles define what exactly an employee can see and do in the system: from replying to customers to settings and finances.

A trainee does not need salary reports, and an administrator does not need other people's conversations. Roles split access on the least-privilege principle.

A typical set: support agent, senior agent, manager, administrator. Rights can be refined per section and action.

In Connecta rights are flexible, and staff actions go to an audit log so it is always clear who changed what.